Processing Times
All products are carefully prepared and dispatched within 5-7 business days of payment confirmation. You will receive a shipping notification with tracking details once your order has been dispatched.
Shipping Within Australia
We ship all products via tracked courier services throughout Australia. Estimated delivery times are:
International Shipping
We ship internationally on request. Please contact us before placing your order to confirm availability, shipping costs, and estimated delivery times for your location.
Packaging
Every product is packaged with care using professional packing materials to minimise the risk of damage in transit.
Transit Risk & Insurance
While we take every precaution in packaging, Koolbardi Design is not responsible for damage or loss that occurs during transit once the product has been handed to the carrier.
All orders are sent with tracking. Your tracking number will be provided via email once your order has been dispatched.
Delays
Koolbardi Design is not responsible for delays caused by the carrier, customs, or circumstances outside our control. We will do our best to assist you in resolving any issues that arise.
Contact
For any shipping enquiries, please contact us at jodie@koolbardi.com.au or through our website contact form.
Koolbardi Design acknowledge the Noongar people as the Traditional Custodians of the lands on which we live and create.
We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples across Australia.
